Under the guidance and supervision of the Executive Director, the Housekeeping Director will be responsible for fulfilling the mission of Camp Crosley and giving guests a great experience by keeping the camp cleaned inside and outside of all buildings and providing an exceptional service to all guests. This position will uphold, create and organize systems that foster an enjoyable and efficient cleaning process in order to serve our guests. This includes working with program staff, summer staff and volunteers who assist in housekeeping duties. During the summer months, the position will supervise a group of staff to assist in the overall cleanliness of the camp.
- Must be able to lift/unload/move cleaning supplies.
- Be able to clean and maintain clean environment in and around the buildings on the camp property.
- Be able to train/supervise staff members during the summer that are hired for the housekeeping department. Provide leadership to seasonal program staff during cleaning operations.
- Lift cleaning supplies to their storage location.
- Use cleaning equipment safely.
- Operate electrical and mechanical equipment.
- Maintain appropriate inventory of supplies while managing expenses for the specific department.
- Determine cleanliness of cabins and buildings located on the property.
- Be responsible for the cleanliness, upkeep, organization and functionality of all cleaning supply rooms and closets.
- Consistently prepare and clean before and after every group and assist in managing other staff that help during these times.
- Provide assistance to the food service department when needed.
- Provide assistance to grounds and facility department when needed.
- Attends designated meetings and trainings.
- Know and administer the appropriate emergency action plan for any situation, including first aid or CPR, work-related employee injuries, etc. Completes incident and accident reports as required.
- Provide excellent customer service and follows retention practices of the branch, including responding to inquiries/concerns in a timely manner, being courteous and giving sincere attention to guests, providing positive and regular feedback to program participants, knowing individual names and using their names when speaking to guests, Responsible for creating an atmosphere of genuine warmth and acceptance for all guests and facility.
- Carries out other duties as assigned by the Executive Director, Management Staff and President/CEO.
YMCA COMPETENCIES (Leader)
Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.
Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.
Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
- Experience in housekeeping, preferably at a camp setting.
- Ability to work well with others at camp in a team setting
- Knowledge of standards in housekeeping procedures and service in an outdoor setting
Education and Certifications
- High school diploma or GED.
- New Employee Orientation, Child Abuse Prevention, within 30 days of employment. Child Abuse Prevention to be refreshed every 12 months.
- Minimum age of 18. Three years or more of related experience preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to sit, stand and walk for long periods of time, to talk and hear, to lift and/or move up to 60 pounds, to climb or balance, to stoop, kneel, crouch, or crawl, occasional bending or squatting. The incumbent is required to use hands to finger, handle, or feel objects, tools, or controls. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Also required is frequent hearing and talking, in person and on the telephone. More than 90% of time is spent indoors. The condition of the air is normal/average air conditioned/ventilated. The noise level is normal to loud within an active YMCA program environment.